Accessibility

We aim to make your visit to The Scotch Whisky Experience as accessible and enjoyable as we can. We are always looking at ways in which we can enhance our visitor experience for all. If you have any ideas on improvements that we can make, then please let us know. We welcome those with hidden disabilities. If it’s your preference to visit during quieter times, let us know and we can recommend a time for you.

Download our access guide for full information on the accessibility of your visit throughout our building and on our tour. The Access Guide covers everything from arrival, lift access, WC facilities, language devices, our tour, shop, restaurant and our event space facilities. There is also information for hard of hearing customers and visually impaired visitors. We welcome assistance dogs – water bowls are available from our box office reception. Carers are admitted free of charge. If carers wish to fully participate on any tour and experience, they will be charged at full-price.

We are proud to have partnered with Deaf Action to translate our brand new tour experiences into BSL and ASL. In addition we are excited to announce that International Sign is also available via our audio-visual guides. Read more about the launch of our tour in International Sign and our collaboration with Deaf Action here. 

We hope you find everything you need to prepare you for a visit to us.

After your visit, please review us on Euan’s Guide.

Video Access Guide

This video Access Guide aims to offer a visual and audio representation of our written guide.

REVIEWS

We have recently been reviewed by a visitor on Disabled Access Review site ‘Euan’s Guide’. Read the review here. We’re also delighted to have received a review on the website Silver Travel Advisor, on the blog ‘Simply Emma’ , The Bimblers and have had an article and information published on The Rough Guide to Accessible Britain and on the Bright Care website about places to go with an elderly relative. We’d love to receive more reviews on our accessibility, so please do upload your reviews to sites such as the above.

And if you would like to read our own blog piece on accessibility, please see here.

Watch some of our lovely visitors discuss the launch of our British Sign Language tour:

AWARDS

In 2018, The Scotch Whisky Experience was announced as the very first winner of the Euan’s Guide “Venue of the Year” in their regional Scottish category celebrating our positive work in accessibility and accessible tourism.

The Scotch Whisky Experience is a winner of the Scottish Tourist Board Thistle Awards in the “Tourism For All” category. This recognised our excellent practice in facilities for disabled and younger visitors.